Remove My Account :: MyLagosApp

Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the right to request the erasure of your personal data held by Paperworks First Real Nigeria Limited. This page explains what data will be permanently removed, what we are legally required to retain, the processing timeline, and how to submit your request. Please read this page carefully before proceeding.

1. Your Right to Account Deletion

The NDPR 2019 (Art. 3.1(7)) grants you the right to request deletion of your personal data — the “right to be forgotten” or “right to erasure.” We take this right seriously and are committed to processing all valid requests promptly and transparently.

Complete the form below or send a written request to info@mylagosapp.mobi with the subject line Account Deletion Request. We will verify your identity before processing.

2. What Data Will Be Permanently Deleted

Upon successful verification and processing, the following will be permanently and irreversibly deleted from our active systems:

Your account profile (full name, username, email address, phone number, profile photo)
Your login credentials and authentication records
Your saved preferences, notification settings, and personalisation data
Your submission history (traffic reports, security alerts, tips, reviews, comments) to the extent technically and legally feasible
Your location history and device identifiers stored in connection with your account
Your marketing preferences and consent records (except where required for compliance)
Any other personal data directly associated with your account not subject to a legal retention obligation

3. Data We Are Required to Retain

Certain data may be retained after account deletion where we have a legal obligation or legitimate legal interest to do so, consistent with your rights under the NDPR:

Financial and transaction records: Retained for up to 7 years in accordance with Nigerian tax and financial regulations (Companies and Allied Matters Act 2020, Federal Inland Revenue Service Act).
Legal dispute records: Retained for the duration of any ongoing or potential dispute, investigation, or legal proceedings.
Security and fraud prevention logs: Retained in anonymised or pseudonymised form for up to 12 months.
Legal compliance records: Any data required by court order, government authority, or applicable Nigerian law.
Aggregated and anonymised data: Data irreversibly anonymised so it can no longer identify you will not be deleted, as it does not constitute personal data.

All retained data is held securely, access-restricted, and used only for the stated purposes. It will be deleted when the applicable retention period expires.

4. Important Things to Know Before Submitting

⚠ Account deletion is permanent and irreversible. Once processed, your account, data, and all associated content will be permanently removed and cannot be recovered. Content already incorporated into anonymised datasets may not be removable from all contexts. By submitting this form, you accept that deletion is a permanent action.

You will immediately lose access to your account and all saved data upon processing;
Any active subscriptions or services will be cancelled — no refunds will be issued for unused periods;
You will no longer receive push notifications or communications from MyLagosApp;
You may re-register in the future, but your previous history and data will not be restored;
If you only wish to stop notifications or marketing emails, you can manage these preferences in your account settings without deleting your account.

5. Account Deletion Request Form

Complete all required fields below. Your request cannot be processed without a valid email address associated with your MyLagosApp account.

Full Name * Registered Email Address * Reason for Deletion * Additional Comments (Optional)

I understand that deleting my account is permanent and irreversible. I confirm that I wish to permanently delete my MyLagosApp account and all associated personal data, and I accept that this action cannot be undone. I have read and understood all the information on this page.

6. What Happens After You Submit

Acknowledgement: We will email your registered address within 2 business days confirming receipt.
Identity verification: We may contact you to verify your identity before processing, to ensure deletion is only actioned by the legitimate account holder.
Processing: Once verified, your deletion request will be processed within 30 calendar days, in accordance with our obligations under the NDPR 2019.
Confirmation: A final confirmation email will be sent once your account and personal data have been deleted, together with a summary of any data retained pursuant to our legal obligations.

If you do not receive an acknowledgement within 2 business days, please check your spam folder or contact us at info@mylagosapp.mobi.

ℹ If your request is declined, we will explain the specific legal reason and advise you of your right to escalate to NITDA at ndpr@nitda.gov.ng or www.nitda.gov.ng.

7. Contact Our Data Protection Team

For questions about account deletion, your data rights under the NDPR, or any privacy matter, contact us:

Email: info@mylagosapp.mobi (Subject: Data Subject Request)
Post: Data Protection Team, Paperworks First Real Nigeria Limited, 13, Olu-Akerele Street, Ikeja, Lagos. Nigeria.

You also have the right to lodge a complaint with NITDA at any time: www.nitda.gov.ng • ndpr@nitda.gov.ng.

For full details on how we handle your data, see our Privacy Policy.

Remove My Account